Getting Paid

Submitting expense claims & receiving reimbursement

Once you’ve applied and are contracted in SUSTA’s 50% CostShare program, the next step is conducting your international marketing activities and then getting reimbursed for your efforts. 

To receive reimbursement, you will submit a claim for each eligible promotional activity that will include the invoice(s), proof of payment and proof of activity.

New to CostShare? Watch this video on creating your claim form.

Below is a basic overview of the claims process:

1. Collect required documents and complete the Claim Form, which you auto-generate through your MySUSTA dashboard.
   
   • Sign into MySUSTA and select '50% CostShare'; select the program year; then select 'Claim Status' and generate Claim Form for the country of your expense claim
2. Send expense claim (Claim Form and ALL supporting documentation) to SUSTA within 60 days of conducting promotional activity. You can either email it to csexpense@susta.org or mail it to SUSTA, 701 Poydras Street, Suite 3845, New Orleans, LA 70139
3. SUSTA logs and reviews claims in order of receipt and will contact you if any information is missing
4. Once all documentation is on file, SUSTA will notify you of expense claim status (approval, partial approval, denial)
5. SUSTA requests approved funds from FAS
6. Funds are dispersed to your company

The 50% CostShare program year runs from January 1 to December 31.
All promotional activities must take place within the program year. The only expenses that can be paid prior to the beginning of the program year or prior to your approval date are trade show booth deposits and airfare and hotel bookings.

Your company has 60 days to submit a complete claim after an activity has ended. If you’re conducting activities in December, you must submit complete claims by February 28th for consideration. Detailed instructions and timelines for the claims process are located in the CostShare Manual:

2024 CostShare Manual

2025 CostShare Manual